Marcella Hamilton-Owsinski

Bio

Marcella is a Client Service Manager at Procyon, where she plays a key role in strengthening operational systems and maintaining the firm’s high standards of service. She oversees a team of client service professionals and ensures that daily operations run smoothly, efficiently, and in alignment with Procyon’s culture of reliability and trust.

Marcie joined Procyon with a strong background in customer service and business management, bringing over two decades of experience from the professional beauty industry. Her ability to create structure, streamline workflows, and uphold consistency across teams has made her an essential part of the firm’s infrastructure. Her leadership style emphasizes collaboration, accountability, and attention to detail- qualities that help elevate the client experience.

In her role, Marcie focuses on process improvement, team development, and operational precision. Her adaptability and drive for continuous learning have been instrumental in aligning Procyon’s internal systems with its broader mission of delivering exceptional service to every client.

Outside of work, Marcie enjoys spending time with family and exploring creative pursuits.